Follow these guidelines or contact us at firstname.lastname@example.org to resolve technical issues.
There's a lot going on in a single Upbeat room! Here are some tips to make sure that your laptop can run Upbeat smoothly.
If a button you're clicking isn't doing anything, or a page is completely blank, Upbeat may be getting blocked or interrupted by a Chrome extension. To temporarily disable all extensions, open an incognito window (Ctrl+Shift+N on Windows, or Cmd+Shift+N on MacOSX), and try again. If the issue continues, please contact us at email@example.com
Upbeat is likely being blocked by either a firewall, a Chrome extension, or an antivirus. Try disabling your antivirus and firewall temporarily to see if that solves the issue. Additionally, to temporarily disable all extensions, open an incognito window (Ctrl+Shift+N on Windows, or Cmd+Shift+N on MacOSX), and try again. If the issue continues, please contact us at firstname.lastname@example.org
Press the Settings gear icon in the bottom left to open Settings. Then, in the "Camera" dropdown, select your camera and try again. If your devices do not appear here, make sure they are properly plugged in and configured.
Press the Settings gear icon in the bottom left to open Settings. Then, in the "Camera" dropdown, select your camera and microphone and try again. If your devices do not appear here, make sure they are properly plugged in and configured.
At the moment, Upbeat requires a webcam to record. However, you can set up a virtual webcam on your computer to use the app. Download a tool like ManyCam that provides a virtual webcam. After settings it up (you'll probably need a computer restart), you should see your new camera in the settings dropdown within Upbeat.
When recording, make sure everyone correctly calibrates their audio. To do this, line up beat one of the yellow sound wave with the green line representing beat one. Here's a tutorial. You need to verify that the audio is properly calibrated every time you record.
If any of the participants are not wearing headphones, they will need to mute themselves before the room host presses play. This is not necessary for any participants who are wearing headphones.
This occurs because one of the participants is not wearing headphones. While Upbeat works without headphones, to solve this issue everyone will need to be wearing headphones while recording.
Head over to Settings (click the gear at the bottom left) and adjust the metronome volume and/or style to something that works better for you.
You may have found a bug with the app! Please take a screenshot of what you see, and send us a bug report at email@example.com. Then, refresh the page to get things moving again.
Verify that you are on a stable internet connection. If you are, it's likely that your school, work, or home network firewall is blocking some portion of Upbeat. Please contact us at firstname.lastname@example.org so that we may assist you.